1. INTRODUCTORY PROVISIONS
1.1 These general terms and conditions (hereinafter “GTC”) apply to the online bookings for accommodation services provided by the Kriváň Apartment House, the use of the provider’s online booking system, payment and cancellation conditions of online bookings made by a client(s) using this website, as well as all other rights and obligations arising from a legal relationship laid out during an online booking.
1.2 The client is entitled to use online bookings only if they agree with the GTC. The client is advised, in his/her own interest, to become acquainted with these GTC before making bookings. When repeatedly using the online bookings, the client is always required to become acquainted with the current GTC. The accommodation provider reserves the right to modify these GTC unilaterally, with the change of GTC effective from the date of their publication on the provider’s website . If the client does not agree with some of the provisions of these GTC, the accommodation provider asks him/her not to use the online booking system. By confirming the bookings, the client expresses unconditional consent to these GTC.
1.3 Each client acknowledges that all booking prices and conditions as well as service provision apply exclusively to online bookings made through this website.
1.4 By using the online booking system, the client declares that he/she has reached the age of 18 and is eligible to acquire the rights in his/her own name and assumes responsibility for one’s self.
2.1 When booking online, the client has the opportunity of searching for currently vacant accommodation at the accommodation facility according to the requests entered in the booking form (arrival date, departure data, room type, etc.).
2.2 When booking online and after selecting all information for the duration of the stay, room type, extra services, etc., the client fills in all required details.
2.3 After filling in all the required information, after payment has been made in accordance with these GTC and after verifying the data, a confirmation of the booking and booking number will be sent immediately to the e-mail address entered by the client. The allotted booking number serves to confirm bookings, as a means of contact for the realisation of any changes or cancellations to bookings, and confirmation upon arrival. For this reason, the client is required to secure the booking number.
3. PAYMENT CONDITIONS
3.1 The client is required to pay the full amount of the booking while making the booking online using a credit card (eCard). For this reason, the client is asked to enter the credit/debit card number during the process of the online booking. By confirming the bookings, the client agrees to make the payment for the booked stay in full in favour of the accommodation provider (download price of stay) and entitles the accommodation provider to implement this payment. The total cost of the stay is immediately charged to the bank account of the accommodation provider.
3.2 The policies and actions of the accommodation provider are based on ethical principles and respect of the client’s privacy. The booking system uses state-of-the-art sensitive data encryption, which guarantees ultimate security of data entered during the client’s payment process.
3.3 The client authorises the accommodation provider to verify the credit/debit card information at the applicable bank or organisation’s call centre, which issued the credit/debit card.
4. CONDITIONS APPLYING TO BOOKING CHANGES AND CANCELLATIONS
4.1 Any changes to an existing online booking by the client can be made electronically by entering the e-mail address entered while making the online booking and the booking number assigned and sent to the client, or in writing, via telephone or e-mail through the accommodation provider’s reservation department: phone number: +421 919 192 534, e-mail address: firstname.lastname@example.org. When requesting a change to an existing online booking, the client must always provide the booking number assigned during the online booking process and sent to the client to the e-mail address entered during the online booking. If the client requests a change to an existing online booking, which cannot be accommodated for capacity or other operational reasons, the accommodation provider shall take all possible steps in order to fulfil the client’s requirements. However, the accommodation provider is not obliged to meet the client’s requirements regarding the existing online booking, and the client is not entitled to damages or any other activity by the provider due to the impossibility of a change of the existing online booking.
4.2 In the event of a client’s withdrawal from the contract and the cancellation of the booking, the accommodation provider is entitled to a cancellation fee as follows:
Cancellation fees applicable to all stays
· up to 30 days and longer, cancellation is free
· less than 30 days to the date of arrival, the cancellation fee is 50 % of the cost of the accommodation
4.3 In the event of a no-show, the accommodation provider is entitled to a cancellation fee of 50 % of the cost of ordered and confirmed services.
4.4 In the event of a client’s withdrawal from the contract and the cancellation of the booking, or in the case of a client’s partial withdraw from the contract, and a partial booking cancellation or no-show during special accommodation offers (article 6 GTC), the accommodation is entitled to a cancellation fee of 50 %of the cost of ordered and confirmed services.
4.5 In the event of a client’s withdrawal from the contract and the cancellation of the booking, or in the case of a client’s partial withdrawal from the contract, and a partial booking cancellation or no-show in exceptional cases (illness, death, natural disaster, etc.), the accommodation provider is entitled to waive the right to a cancellation fee based on the submission of trusted proof of the serious cause of the client’s withdrawal from the contract and cancelling the booking or no-show.
4.6 In the event of a client’s withdrawal from the contract and the cancellation of the booking, or in the case of a client’s partial withdraw from the contract, and a partial booking cancellation or no-show of the client, the accommodation provider shall send the client a written notice or e-mail about applying the provider’s right to the cancellation fee and its amount according to these GTC within 14 days from the client’s withdrawal from the contract and booking cancellation, or from the day of the client’s partial withdrawal from the contract and partial booking cancellation, or from the first day of the stay in case of a client no-show. The client, by confirming the booking and agreeing to these GTC, agrees and acknowledges that the accommodation provider is entitled to, in case of withdrawal from the contract by the client and cancellation of the reservation or in case of partial withdrawal by the client from the contract and partial cancellation or no-show of the client for the booked stay, unilaterally set-off the claim of the client to return the price paid by the client for the stay when making the online booking to the claim by the accommodation provider to pay a cancellation fee at the amount specified in these GTC in the amount in which these claims coincide, the amount exceeding the mutual claims of the client and accommodation provider in favour of the client will be paid by the accommodation provider to the client by cashless bank transfer to a back account of the client from which the payment was made within 30 working days from the day following the date of withdrawal from the contract and partial cancellation or no-show of the client for the booked stay. Bank charges associated with refunding the cost of the stay are borne by the client.
5. SPECIAL PROVISIONS
5.1 In the case of confusion or questions arising from an online booking, the client is entitled to contact the accommodation provider’s reservation department by phone: +421 919 192 534 or by e-mail: email@example.com
5.2 In the sense of the bookings, check-in is from 14:00 on the day of the first day of the stay. In the sense of the bookings, check-out is by 10:00 on the last day of the stay.
5.3 In the case of special requests (baby crib, late check-in or late check-out) or interest in booking additional service, the client is entitled to contact the accommodation provider’s reservation department by phone: +421 919 192 534 or by e-mail: firstname.lastname@example.org
6. DISCOUNTED STAYS
6.1 The accommodation provider is entitled to offer discounted stays (last minute, first minute, etc.). The number of rooms reserved for the discounted stays is limited.
6.2 In order to book and carry out the special offers, special terms and conditions valid only for special accommodation offers are in force. They take precedence over these GTC. These GTC shall be used for discounted stays only in those parts that are not modified otherwise or specifically in specific terms and conditions.
7. PROTECTION OF PERSONAL DATA AND PRIVACY PROTECTION
7.1 Accommodation provider
Topoľová 2264/50, 95501
Company ID No.: 47830638
Tax ID: 2024114873
VAT Reg. No.: SK2024114873
registered in the Commercial Register with the District Court in Nitra,
section Sro, file no. 37536/N, (hereinafter A3M Apartments,s.r.o.,)
performs the processing of personal data in accordance with the generally binding legal regulations of the Slovak Republic, in particular in accordance with the law of Act no. 18/2018 Z. z. on the Protection of Personal Data and on the Amendments to Certain Acts GDPR and on the Amendments to Certain Acts and the Regulation of the European Parliament and of the Council of the EU no. 122/2013 Z.z. on the Protection of Personal Data and on the Amendments to Certain Acts, as amended by Act. No. 84/2014 Z.z. in the current and valid version (hereinafter the “Act”).
7.2 The provider A3M Apartments,s.r.o. processes personal data of clients for the purpose of bookings, sale of services used by the clients in the accommodation facilities of the provider, and checking of the use thereof. The personal data are processed for the time necessary to meet the purpose of processing – bookings, sale of services used by the clients in the accommodation facilities of the provider, and checking of the use thereof, but for a maximum of two years from the date of collection of these data. Personal data processed for the purpose of, bookings, sale of services used by the clients in the accommodation facilities of the provider, and checking of the use thereof, are processed by the provider A3M Apartments,s.r.o. on the basis of the client’s consent given during the booking of accommodation.
7.3 The provider A3M Apartments,s.r.o. processes a client’s personal data for the purposes of marketing, subject to his/her explicit consent, which the client can give by filling in the data during an online booking and clicking on the consent to the processing of personal data.
7.4 The scope of personal data processed for marketing purposes includes: given name and surname, e-mail address, mobile telephone number. By filling in the data during online booking and by giving his/her consent to the processing of personal data in
, the Client
7.5 The provider A3M Apartments,s.r.o. may conduct processing operations during the processing of personal data, which include a cross-border transfer of provided personal data to member states of the European Union, i.e. access to these data from abroad is given for the purpose of the provider administering the information system via remote access by a provider headquartered in the given country. During the transfer, the provider is committed to ensuring maximum protection of personal data by encrypting and using software and hardware tools to secure the transferred data.
7.6 The provider A3M Apartments,s.r.o. is committed to high ethical standards and respects the privacy of its clients. Except for the provision of data required by law or other generally binding legal regulations, the provider will not provide or disclose any personal data to third parties or other recipients without the consent of the client. The booking system currently uses state-of-the-art encryption services for sensitive data.
7.7 In accordance with the laws of the Slovak Republic, the provider A3M Apartments,s.r.o. performs all personal data processing operations in such a way that the persons concerned are duly and timely informed about their rights, which they are entitled to under the legal regulations of the Slovak Republic, but also on the basis of European legislation and binding international treaties and conventions. If the provider receives a legitimate request from the person concerned, the provider must address this request within 30 days of receipt of the request.
7.8 On the basis of a written request addressed to the provider, the person concerned especially has the right to request information about whether or not his/her personal data are processed in the provider’s information systems, the source from which his/her personal data were collected, information about the extent or list of processed personal data, correction or destruction of his/her own incomplete, incorrect or outdated personal data, the destruction of personal data, whose processing purpose has already ceased to exist or is being processed unlawfully.
7.9 The person concerned has the right to object to the processing of personal data for purposes other than those for which the personal data were lawfully collected and against processing of personal data, which could be unlawful and reasonably interfere with his/her rights and legitimate interests if this objection is justified. The provider is required to block these personal data with undue delay and destruct this information as soon as circumstances allow.
7.10 In the event of suspicion of unauthorised processing of personal data, the person concerned has the right to submit a proposal to the Personal Data Protection Office of the Slovak Republic for the initiation of proceedings on the protection of personal data.
7.11 The person concerned, who has no legal capacity in its entirety, exercises his/her right through a legal counsel.
7.12 The rights of the person concerned, who is no longer living, may be applied by a close associate under special legal regulations of the Slovak Republic.
8. FINAL PROVISIONS
8.1 These GTC and legal relationships arising therefrom are governed by the law of the Slovak Republic.
8.2 If any provision of the GTC has been or has become invalid, ineffective or unenforceable, such invalidity, ineffectiveness or non-enforcement does not affect the other provisions in these GTC.
8.3 When confirming the online booking, the client agrees to these GTC and undertakes to comply with them. The provider reserves the right to change these GTC. The obligation to notify about the changes in the GTC in writing is fulfilled by posting the modified GTC on the accommodation provider’s website www.apartmany-besenova.sk
8.4 These GTC enter into force and effect on 1 June 2017 A3M Apartments s.r.o. Topoľová 2264/50 95501 Topoľčany , Slovak Republic Company ID No.: 47830638, VAT ID: SK2024114873 registered in the Commercial Register with the District Court in Nitra, section: Sro, file no.: 37536/N.